TELL YOUR STORY
PayPal blocked it? Froze it? “Try again later” for the 9,000th time? Put it on the record.

Structured facts matter.

This form asks a few specific questions so the data is useful — not just anecdotes. We intend to share aggregated patterns in good faith to help identify design or algorithmic flaws.

Optional. Use a handle if you prefer.
Optional. If you know it, include it.
Tip: PayPal Activity → transaction details → “Transaction ID / Receipt ID / Reference ID”.
I was acting as a…
Did your PayPal balance cover the amount?
We do not ask for your balance amount. Just whether it would have covered the payment.
Were you trying to pay as a guest (not logged in) using a card?
If you logged IN to PayPal, what funding source were you trying to use?
If you paid as a guest, you can leave this blank.
Copy/paste the exact wording if possible. Short is fine. The point is clarity.
Only if you want possible follow-up later. Not required. We hate spam too. Answer the simple math question.
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Privacy note: Don’t include private financial details, account numbers, or anything you wouldn’t want public later.